Return Policy
Returns & Exchanges – Octo - Reef Revivers
Our Fair & Hassle-Free Return Policy
We want you to love your ocean-inspired gear! Since all our products are made on demand, we keep returns simple and fair while minimizing waste. Here’s how we make it easy for you:
First-Time Refund & Exchange Guarantee
We know mistakes happen, so if this is your first return or exchange request, we’ll take care of you.
✅ First-Time Refund – No Questions Asked
• If this is your first-ever return, you can get a full refund (minus shipping costs)—no worries!
• Want to support sustainability? Choose store credit instead, and we’ll cover your return shipping cost.
✅ One-Time Free Size Exchange
• Ordered the wrong size? No problem! We’ll send you the correct size for free—just cover return shipping.
• This offer is available once per customer, so be sure to check our size chart before reordering.
Future Sizing Mistakes – Case-by-Case Support
We understand that sometimes things don’t fit quite right. If you need another size exchange after your first one, we’ll review your request and decide the best way to help.
• Depending on the situation, we may offer a refund or store credit.
• If we issue a refund, shipping costs will be deducted.
• If we issue store credit, we’ll cover your return shipping costs.
We want to keep our return process fair, simple, and flexible, so we’ll always make the best decision based on different factors. If you ever have an issue, just reach out—we’re here to help!
Returns & Exchanges – How It Works
✅ If Your Item is Damaged, Defective, or Incorrect
• We’ll replace it for free(no need to send it back).
• Just send us a photo of the issuewithin 30 daysof receiving your order.
❌ No Returns for Buyer’s Remorse
• Since each item is made-to-order, we do not accept returnsif you change your mind.
• This helps us reduce waste and stay true to our eco-conscious mission.
♻️ Store Credit = Free Shipping Reimbursement
• If you choose store credit instead of a refund, we’ll add back your shipping cost.
• Store credit never expires—use it whenever you’re ready!
🔄 Final Sale Items
Some items cannot be returned or exchanged, including:
• Custom or personalized items
• Final Sale items(marked on product pages)
• Buy One, Get One (BOGO) promotions
• Gift cards
How to Start a Return or Exchange
🌊 Exchange for a New Size (First Time Free!)
1. Select the item you want to exchange and start a return request.
2. Choose your new sizeand print your return label.
3. Ship the original item back.
4. Once received, we’ll process your replacement within 5-7 business days.
💰 Refund (First Time Only, Minus Shipping)
1. Select the item you want to return and start a return request.
2. Print your return label and mail it back.
3. Once received, your refund will be processed within 7-14 business days.
• Shipping costs are deducted from refunds unless you choose store credit.
🎟️ Store Credit Option (Shipping Cost Reimbursed!)
• If you opt for store credit instead of a refund, we’ll add back your shipping cost.
• Store credit never expiresand can be used on any future purchase.
Sustainability & Returns
We’re on a mission to protect our oceans, and reducing returns is part of that. By opting for store credit instead of a refund, you help us lower waste and emissions.
🌱 Bonus: For every store credit return, we’ll donate $1 toward reef restoration efforts!
Questions? Need Help?
Check our FAQs or contact our team—we’re always happy to assist!
This Policy Works for You & the Planet